Your Feedback Matters

At KVM Finance, we are committed to building strong and lasting relationships with our valued customers. Your feedback is essential in helping us enhance our products and services, ensuring we continue to meet your needs effectively.

We appreciate hearing from you—whether it’s a compliment about a great experience or a concern about how we can improve.

Compliments

Our team is dedicated to providing outstanding service, and we love to hear when we’ve exceeded your expectations.

If a KVM Finance representative has provided exceptional service, please share your experience with us. Your feedback helps us recognize and encourage our team’s efforts.

You can reach us through any of the following methods:

📧 Email: info@kvmfinance.com

Concerns & Complaints

If you feel that our service did not meet the highest standards of care, we encourage you to let us know. We take complaints seriously and have a simple process to ensure that your concerns are addressed fairly and promptly.

You can contact us through any of the following methods:

📧 Email: info@kvmfinance.com

When reaching out via email or mail, please provide as many details as possible about your concern so that we can investigate and resolve it efficiently.

Tracking Your Complaint

If you have submitted a complaint, you may contact us at any time for an update on its status. When reaching out, please reference your previous communication to help us respond more effectively.

Resolution Process

• We will acknowledge your complaint within one business day.
• Our goal is to resolve complaints within five business days.
• If additional time is required, we will complete a full investigation and provide a detailed response within 30 days.

Escalating Your Complaint

If you are not satisfied with our response after completing our internal complaints process, you can escalate your concern to our external dispute resolution provider:

📧 Email: info@afca.org.au